Frequently Asked Questions

Here you will find the answers you were looking for, and if you don't find them, write to us! 😉

Products

Con what materials are your products made?

Dandy Street jewelry (bracelets, necklaces, anklets) is handmade with hard natural stones (such as tiger's eye, aulite, onyx, pyrite, agate), Murano glass, and beads (including refined Miyuki), strung on waxed cords, elastic, or technical cables, and finished with findings in 925 silver, brass, or steel. Closures can be lobster claw, button, or snap, depending on the model. You will also find a silver line made with 925 silver inserts.

Our socks are made from cotton, Sea Island cotton, and other high-quality yarns to ensure comfort, durability, and an elegant finish. The hats (in winter models) use wool and cashmere to provide warmth and softness.

For belts, we use fine leathers and hides processed in Tuscany, handcrafted with techniques such as vegetable tanning and drum washing for a unique effect. Buckles and metal details are made of brass, steel, or galvanized metals with matching finishes.

How to calculate bracelet size

Some bracelets, such as Murano bracelets with button closures, come in one size but can be shortened to fit your wrists perfectly. Bracelets with macramé closures can be tightened or loosened.

Other bracelets come in 5 different sizes: to choose the right size, measure the circumference of your wrist using a tailor's tape or a string, then measure the string with a rigid ruler.

The sizes are:

XS: 14.5 / 15.5 cm

S: 16 / 17 cm

M: 17.5 / 18.5 cm

L: 19 / 20.5 cm

XL: 21 / 22.5 cm

Example: if your wrist circumference is 19cm, you should choose size L, which is 19 / 20.5 cm. If your measurement falls between two sizes, choose the larger one.

How long is the trouser chain

Pants chains typically measure 50-55 cm.

What are the sock sizes

Dandy Street men's socks are one size fits all. Made with a small percentage of elastane, they provide a proper fit for various men's foot sizes.

For most of our men's socks, the size is: EUR 40-45 / UK 6-9 / USA 7-10

Indicazioni e consigli d'uso per i gioielli

Basically, to maintain the quality of the products, it is recommended to keep them away from water and perfumes.

Some of our stones, being original and semi-precious, require care: they can scratch, lose shine, or discolor if exposed to impacts, perfumes, lotions, or harsh detergents. Avoid contact with cosmetics, soaps, chlorine, or acids, such as lemon juice.

Clean with a soft cloth, dry immediately, and store them away from other jewelry to preserve their beauty and value.

La description of a product is not clear, I have doubts about the purchase, who can I contact?

The Dandy Street staff is committed to writing accurate descriptions of its products, but if you are looking for additional information not present in the product sheet or have any other questions regarding our jewelry and accessories, you can contact us by filling out the contact form or by sending an email to info@dandystreet.it.

I'm looking for a product that is not available or not in the store, what can I do?

If you can't find an item in our shop that you may have seen in our advertising campaigns, or if it is temporarily out of stock, please contact us.

We will be available to provide you with more information about its availability and production times. You can fill out the contact form on the contacts page or send an email to info@dandystreet.it.

I would like to request a quote for a specific product…

The Dandy Street staff can create custom bracelets, necklaces, or anklets according to the customer's requests.

To request a quote for a personalized product or a price for large quantities, contact us through our form.

Are the prices VAT included?

Certainly, all prices listed in our online store include VAT.

Devo ordinare grandi quantità, posso ottenere uno sconto?

If you need to order large quantities as a private individual, we recommend contacting us directly to get a quote and precise delivery dates.

Similarly, if you are a store or reseller, contact us and we will show you our B2B catalog, or you can visit our business site.

Is there a minimum order?

There are no minimum order quantities or prices, even during our promotions.

Some promotions, in fact, require adding multiple products to the cart to activate the discount, but even during these periods, single products can be purchased without any restrictions.

Shipping and delivery

How is the product packaged?

Each bracelet, chain, sock comes complete with its branded packaging as can be seen in most product sheets.

Each product is then packaged and properly packed inside a box suitable for shipping.

Posso utilizzare un mio corriere per ritirare la merce?

To ship with your courier, request insurance, or priority shipping, you must make the request at the time of order. Fill in the "Order Note" field on the cart page to add technical notes and additional information.

Also, contact us to let us know your shipping preferences!

Come is the merchandise shipped?

We ship nationally, throughout Europe, and internationally worldwide!

Shipments are processed with GLS couriers (Italy), UPS, and FedEx (European and international) from Monday to Friday between 8:00 AM and 12:00 PM.

How much does shipping cost?

The shipping cost within Italy is €6.00, which will be added to the total order amount. In Europe, the shipping cost is €10, while for the rest of the world it is €30.

If you choose cash on delivery, available only in Italy, an additional €5 will be added to the total, which must be paid directly to the courier along with the shipping and the rest of the order.

Note: the courier is not required to give change, so to avoid any issues, we recommend giving the courier the exact amount in cash.

Note: with certain purchase thresholds, shipping is free as indicated below.

Italy: shipping cost €6 / free shipping for orders over €59
Europe: shipping cost €10 / free shipping for orders over €110
Rest of the world: shipping cost €30 / free shipping for orders over €350

Can I check the contents of the package before accepting it?

No, generally it is not possible to open a package in front of the
courier before signing and paying. The courier is required to follow the rule of not allowing the customer to open the package before signing for delivery, but you can exercise your right to accept the package "with reservation" if the packaging appears damaged. Signing with reservation allows you to check the contents of the package later, even if the courier has not authorized immediate opening.

If you then see that the package does not contain all the purchased products, or contains different or damaged items, contact us immediately.

Payments and Terms and Conditions

What payment methods are accepted?

We accept cash on delivery payment (with an additional cost and only in Italy), Paypal (also in installments), Klarna, and major credit cards through Link's secure payments. We do not accept payment by bank transfer.

Hai sbagliato l’acquisto e vorresti la sostituzione di un prodotto? Il prodotto è diverso da come te lo aspettavi?

Unless an exception applies, the User may enjoy the right to withdraw from the contract within the specified period (usually 14 days) for any reason and without justification. The User can find more information about the right of withdrawal in this section.

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract.

If you wish to return the product and get a refund, contact us immediately through the website form or write an email to: info@dandystreet.it indicating:

  • the order reference (number and date);
  • the purchased products you would like to return.

When does the withdrawal period expire?

  • In the case of goods purchase, the withdrawal period expires 14 days after the day the User or a third party – other than the carrier and authorized by the User – takes possession of the goods.

The Owner refunds all payments received including, if made, those related to delivery costs to Users who have correctly exercised the right of withdrawal.

However, any additional cost resulting from choosing a delivery method other than the Owner’s least expensive standard delivery will be borne by the User.

The refund is made without undue delay and in any case within 14 days from the day the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction.

Unless the Owner has offered to collect the goods, the User must return them to the Owner or to another person authorized by the Owner to receive them without undue delay and in any case within 14 days from the day the User communicated their intention to withdraw from the contract.

The deadline is met if the goods are delivered to the carrier or another authorized person before the expiration of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.


Return shipping costs are borne by the User.


For any other information contact us, we are at your disposal. For more information, please read our Terms and Conditions of Sale Terms and Conditions.

Come does the refund procedure work?

Upon receipt of the returned goods, Dandy Street will carry out the necessary checks on the actual integrity of the products.

If the outcome is positive, you will be notified by email of the activation of the refund procedure and no later than 30 days from the date of receipt of the returned goods, you will receive the total amount spent.

In case of a negative outcome resulting from the integrity check, the goods will be returned to you at your expense.